POL-WEB-003

Hosting, domains, accounts, and transfers

The proposal shall identify who owns and administers each domain, hosting account, email, deployment service, and external platform. When the client is the owner, LBS will act through authorized permissions.

Document
POL-WEB-003
Version
1.0
Status
In force
Effective
October 1, 2026
Updated
October 20, 2026
Category
Web development & maintenance

1. Ownership

The proposal shall identify who owns and administers each domain, hosting account, email, deployment service, and external platform. When the client is the owner, LBS will act through authorized permissions.

2. Renewals

Renewal fees and dates depend on the provider and the contract. The client is responsible for keeping charges expressly assigned to its account current, even if LBS sends notices or handles the renewal technically.

3. Third-party services

DNS issues, email problems, infrastructure availability, API changes, certificates, or provider blocks may affect a site. LBS will investigate what is included in its service, but does not guarantee uninterrupted operation of third-party systems.

4. Backups

Whether backups exist, their frequency, retention period, and restoration process must be described in the hosting or maintenance contract. Daily copies or unlimited recovery must not be promised unless the infrastructure supports them.

5. Transfers

Upon service termination, LBS will cooperate with transferring access or resources that belong to the client under the contract, without disclosing credentials to unauthorized persons. Migration fees and additional technical work will be communicated in advance.

6. Security

The client must safeguard delivered access and enable appropriate measures, including multifactor authentication where possible. Any security incident must be reported promptly.