Web maintenance and change requests

Depending on the contract, activities may include content changes, technical updates, error monitoring, security, optimization, form checks, or reports. Not all of these tasks are included in every plan.

When a contract includes unlimited modifications, the exact extent of that promise is what was agreed with that client. For new contracts, LBS shall expressly state which ordinary changes are covered and what constitutes additional development. The phrase must not be used ambiguously, and new limits contrary to prior contracts must not be imposed.

Entirely new pages, systems, applications, complex integrations, full rebuilds, migrations, or work beyond the contracted scope may require an individual budget.

The target for an initial response to normal requests is two business days; completion depends on complexity and priorities. Urgent work is quoted individually and subject to availability.

Changes by other providers or by the client may affect site stability. LBS will evaluate the source of the issue before determining whether the work is included.

Renewal, cancellation, prepaid periods, or minimum terms are exactly those in the individual contract and applicable law; a six-month commitment or a uniform fee will not be applied by default to all clients.