Official documentation
for clients.

Service scope, requests, and modifications

Latino Business Support (LBS) provides estimate preparation and review, technical documentation, web development, maintenance, digital positioning, advertising, design, training, and other services expressly quoted. Each engagement covers only the work, areas, deliverables, features, and stages described in the accepted proposal or service order.

Updated October 20, 2026

Payments, deposits, billing, and additional charges

The applicable price is the one in the approved proposal for the specified service. Taxes, third-party expenses, platform fees, shipping, printing, and other costs not expressly included must be identified before they are charged. LBS will not add optional work without authorization.

Updated October 20, 2026

Cancellations, refunds, and termination

The client may submit a cancellation request through the contractual channels, identifying the service and the desired date. LBS will confirm receipt and explain the status of pending work and obligations.

Updated October 20, 2026

Customer support, communications, and urgent requests

LBS targets an initial response within two business days for normal requests properly received through official channels. The response may be a receipt confirmation, a request for documents, an initial assessment, or a quote. It does not mean the work will be finished within two days.

Updated October 20, 2026

Policy effectiveness, changes, and existing clients

Each policy will show code, version, effective date, and update date. LBS will keep a reasonable history of published versions.

Updated October 20, 2026

Estimate preparation and three included revisions

LBS prepares or reviews repair and reconstruction estimates using, as contracted, Xactimate, Symbility/CoreLogic, or other tools. Each service is limited to the property, areas, losses, and documentation identified in the engagement. Having an estimate does not mean LBS physically inspected the property.

Updated October 20, 2026

Supplements, scopes, and insurer communications

A supplement is an additional request or documentation related to an estimate and based on omitted line items, observed conditions, or additional information. The client shall state the exact service requested: identifying differences, technical drafting, quantity updates, document preparation, support, or a new carrier comparison.

Updated October 20, 2026

Reopening and updating older files

A request submitted more than six months after first delivery is treated as a new work request, even for the same property. LBS will verify whether the files are available and whether the scope remains comparable.

Updated October 20, 2026

Reports, measurements, and file conversions

Roof reports, siding measurements, sketches, dry logs, diagrams, scope transcriptions, PDF/Excel/ESX conversions, and review of external files may be contracted separately.

Updated October 20, 2026

Web development: scope and three design revisions

The proposal will specify included pages, sections, design, copy, languages, forms, integrations, tools, and features. Visual references or examples do not imply an exact reproduction or inclusion of items that were not quoted.

Updated October 20, 2026

Website delivery and 30-day warranty

LBS will communicate the delivery or publication date and provide the agreed access methods. The client shall review primary functionality and report observable issues.

Updated October 20, 2026

Hosting, domains, accounts, and transfers

The proposal shall identify who owns and administers each domain, hosting account, email, deployment service, and external platform. When the client is the owner, LBS will act through authorized permissions.

Updated October 20, 2026

Web maintenance and change requests

Web maintenance is provided under the specific plan or contract accepted by each client; this document does not turn all plans into one. The contract will define duration, fee, payment dates, support, activities, exclusions, and termination.

Updated October 20, 2026

SEO: scope, measurement, and expectations

Depending on the plan, LBS may perform audits, technical optimization, metadata, indexing, content, keyword analysis, local SEO, and reporting. Each proposal will state which actions and frequency are included.

Updated October 20, 2026

Google Business Profile and reviews

Creating, verifying, and administering profiles requires real, eligible information under the platform’s rules. The business account and its access must be managed with authorization from the appropriate owner.

Updated October 20, 2026

Google Ads, Meta Ads, and advertising budget

LBS management fees and the budget spent on ads are separate concepts. Quotes will state how much LBS receives for management and how much the client allocates to the advertising platform. A management fee amount does not mean that same amount is spent on ads.

Updated October 20, 2026

Graphic design, approvals, and printing

The quote will state pieces, sizes, quantities, materials, design, included revisions, final files, and printing or shipping services when applicable.

Updated October 20, 2026

Courses, training, and consulting

Each proposal will identify the program, duration, sessions, in-person or remote format, tools, materials, and price. Content may cover Xactimate, estimating, digital administration, or other subjects LBS offers.

Updated October 20, 2026

Privacy, confidentiality, and retention

As needed to provide services, LBS may process business and contact information, property addresses, photographs, estimates, supplied documents, billing data, and communications. The specific information collected should reflect actual practice.

Updated October 20, 2026

Credentials, security, and ownership of digital resources

The client retains control over accounts it owns. LBS will request delegated permissions when available and will avoid sharing passwords through insecure channels.

Updated October 20, 2026

Intellectual property, limitations, and contractual documents

The client retains the rights that legally belong to it in logos, copy, photographs, data, and materials delivered to LBS, and grants the permissions needed to perform the contracted service.

Updated October 20, 2026